At RejuvaKnee, we stand behind the quality of our products. We offer a 90-day return policy starting from the date you receive your order, applicable to items with proven functional defects or damage.
Please note:
- Change-of-Mind Returns: We do not offer refunds or exchanges for simple change of mind, except under special consideration in exceptional circumstances.
- Condition for Return: Items must be returned in their original packaging and accompanied by proof of purchase.
- Non-Returnable Items: Gift cards, custom-made products, and downloadable digital items.
To initiate a return or request special consideration, please contact us at [email protected].
Order Cancellations
We process orders rapidly to ensure fast delivery. Cancellations are only permitted for full-priced items within 60 minutes of placing your order.
If you need to cancel, please email [email protected] immediately with your order details. Once an order enters processing after the 60-minute window, it cannot be canceled.
Exchanges
We replace items strictly if they arrive damaged or have a manufacturing defect. If you need to exchange your unit for the exact same item, email [email protected] to begin the process.
How Refunds Work
- Inspection: Once your returned item is received and inspected, we will email you to confirm receipt and notify you if your refund has been approved.
- Processing: Approved refunds will automatically be issued to your original method of payment.
- Deductions: Shipping fees are non-refundable. If your return is approved, any applicable original shipping costs will be deducted from your total refund amount.
Late or Missing Refunds:
If you have not received your refund yet:
- Re-check your bank account balance.
- Contact your credit card company or bank, as processing times vary before funds officially post.
- If you have completed these steps and still have not received your refund, please reach out to [email protected].
Return Shipping Instructions
- Customers are responsible for paying their own return shipping costs.
- We strongly recommend using a trackable shipping service or purchasing shipping insurance for items valued over $10. We cannot guarantee that we will receive your returned package without a valid tracking number.
- Refunds are finalized only after the returned item is received, inspected, and confirmed to meet all policy conditions.